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Giving
people a pleasurable experience is what we enjoy most
about window cleaning. Customers often remark about how
they feel different after their windows are clean. They
feel more alive, more expansive and if there is a social
event they are preparing for; they feel relieved and
prepared. It never fails. People say stuff like "I
didn't know they were so dirty, there is so much more
light in here, I feel great."
Some ways we make people so pleased is that
we strive to be there on time and take good care of
their home while we are there. We use skid free pads
under our buckets inside and are careful to move things
that could get broken and cover things that need to be
protected. Outside, Tom has levelers on the bottom of
his ladders so he can handle any kind of terrain. The
arms on the ladder add stability. Last week, he had to
add a safety feature so he could do a high and difficult
palladium that had not been done for 5 years. After
scraping construction debris off the window, the
homeowner was able to enjoy a view of the sky that she
had not seen for years. We enjoy doing challenging jobs.
My husband is a logician as he has been an advisor to
several window cleaning companies for difficult
situations. He started washing windows (both residential
and commercial) in 1983.
The basic window job includes using a soft
brush to wet windows and then squeegee them clear. Any
additional water is wiped off with a lint-free towel.
The screens are removed first and wiped down. The sills
are scrubbed and wiped. After completing this procedure,
everything is put back like it was and relocked. We can
also clean chandeliers, sconces and other specialty
light fixtures.
People enjoy us in their home. We are
respectful and do our work as quietly as possible.
Often, we find an interest we share and can talk to them
about it. We enjoy doing windows because we meet
interesting people and we can make a BIG difference to
them by increasing their enjoyment of their home.
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